Frequently Asked Questions
Have a question? We’ve answered the most common ones below. If you need further assistance, please reach out to us at hello@gozikids.com or WhatsApp at +91 99586 86370.
Orders
How do I place an order?
Simply browse our website, select the items you wish to purchase, choose your size, and add them to your cart. Proceed to checkout, enter your delivery and payment details, and confirm your order.
Can I modify or cancel my order after placing it?
Order modifications or cancellations are only possible before the order is confirmed. Once confirmed, we are unable to make changes. Please contact us immediately at hello@gozikids.com if you need assistance.
Do you ship within India?
No. We currently ship to international destinations only. We do not offer domestic delivery within India.
How long does delivery take?
International orders are typically delivered within 10–20 business days, depending on your location and local customs clearance timelines.
How will I know my order has been shipped?
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched.
Returns & Exchanges
What is your return policy?
You may request a return within 7 days of delivery, provided the item is unused, unworn, and in its original condition with all tags and packaging intact. Please refer to our Return & Refund Policy for full details.
Are jewellery and customised items eligible for return?
No. Jewellery and any items customised or altered as per your measurements are not eligible for return or exchange.
How do I initiate a return or exchange?
Contact our team at hello@gozikids.com or WhatsApp at +91 99586 86370 within 7 days of delivery with your order number and reason for return.
Who pays for return shipping?
For international returns, return shipping costs are borne by the buyer. Please use a reliable courier and pack items securely.
Payments
What payment methods do you accept?
We accept major international credit and debit cards and other payment methods listed at checkout. All transactions are secured through SSL encryption.
What should I do if my payment fails?
Please try again or use a different payment method. If the issue persists, contact us at hello@gozikids.com with your transaction details and we will assist you promptly.
Will I be charged customs duties?
International orders may be subject to customs duties and import taxes levied by your country. These charges are the responsibility of the buyer and are not included in the order total.
Products
How do I find my size?
Please refer to our Size Guide for detailed measurements. If you need further guidance, feel free to contact us.
Can I place a custom or made-to-order request?
Yes. For custom orders or wholesale enquiries, please write to us at hello@gozikids.com with your requirements.
Still have questions?
Email: hello@gozikids.com
WhatsApp: +91 99586 86370
Gozi Lifestyle Pvt. Ltd.
9 Gopal Nagar, Near Indian Oil Petrol Pump,
Velliangadu, Tiruppur, Tamil Nadu – 641604, India