Refund policy

Nilgiri Cotton Company is a business-to-business (B2B) wholesale manufacturer. All orders are checked and counted before dispatch. As is standard in wholesale manufacturing, our returns policy differs from retail stores.

**Returns**

- Returns are not accepted for buyer-side reasons such as overstocking, ordering errors, or change of mind once goods have been dispatched.
- Custom-manufactured and private label goods (with your brand labels, prints, or custom specifications) are non-returnable and non-refundable, as they cannot be resold.

**Manufacturing Defects**

- Claims for manufacturing defects must be raised within 7 days of delivery, supported by clear photos of the defective pieces.
- For transit damage or quantity shortages, claims must be raised within 48 hours of delivery with photos and an unboxing video.
- Verified defective pieces are replaced in your next dispatch, or a credit note is issued against future orders. Where neither is practical, a refund for the defective quantity is processed.

**Cancellations**

- Orders cannot be cancelled once confirmed. As a make-to-order wholesale manufacturer, fabric, materials, and production capacity are committed to your order as soon as it is confirmed and the advance is received.
- The advance payment is non-refundable in the event of a cancellation request or non-payment of the balance amount.

**Contact**

For any return or refund query, WhatsApp us at +91 99586 86370 or email mail@gozi.in with your order number.